Hi, Jason,
First, make sure that you are using latest versions of both CourseLab and PP Import Pack, because version incompatibility may lead to crash in some cases (in fact, it is the only reason for crashes that we know now - when PP Import Pack build is newer than CourseLab's build).
If this will not work, please send us (support@courselab.com) detailed information on operating system, CourseLab and PowerPoint (Microsoft's) versions, that you are using.
Hi, Jason,
First, make sure that you are using latest versions of both CourseLab and PP Import Pack, because version incompatibility may lead to crash in some cases (in fact, it is the only reason for crashes that we know now - when PP Import Pack build is newer than CourseLab's build).
If this will not work, please send us (support@courselab.com) detailed information on operating system, CourseLab and PowerPoint (Microsoft's) versions, that you are using.