Hi, Mark!
My apologies for inconvenience. The roots are in version conflict.
Since I see in the database no registration record of PowerPoint Import Pack that you've purchased, therefore I think there is a problem with previous CourseLab version - pack does not register itself. In fact, CourseLab 2.2 and CourseLab 2.3 use slightly different PowerPoint module interface, therefore using wrong editor/pack pair may lead to version conflict and eventually to crash.
Please deinstall CourseLab 2.2, CourseLab 2.3 and PowerPoint Import Pack completely using Add/Remove Programs. Note, that CourseLab 2.2 identifies itself in the program list as "WebSoft CourseLab 2.2" (while CourseLab 2.3 is just "CourseLab 2.3"). Perform clean install of CourseLab 2.3 and then install PowerPoint Import Pack. Both will ask registration - you can use old activation code, but fill the fields the same way - otherwise code will not match - or simply get new registration record. It's quite annoying, but quick process.
This should work.
Hi, Mark!
My apologies for inconvenience. The roots are in version conflict.
Since I see in the database no registration record of PowerPoint Import Pack that you've purchased, therefore I think there is a problem with previous CourseLab version - pack does not register itself. In fact, CourseLab 2.2 and CourseLab 2.3 use slightly different PowerPoint module interface, therefore using wrong editor/pack pair may lead to version conflict and eventually to crash.
Please deinstall CourseLab 2.2, CourseLab 2.3 and PowerPoint Import Pack completely using Add/Remove Programs. Note, that CourseLab 2.2 identifies itself in the program list as "WebSoft CourseLab 2.2" (while CourseLab 2.3 is just "CourseLab 2.3"). Perform clean install of CourseLab 2.3 and then install PowerPoint Import Pack. Both will ask registration - you can use old activation code, but fill the fields the same way - otherwise code will not match - or simply get new registration record. It's quite annoying, but quick process.
This should work.